Privacy Policy

At GlycoKure, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy details how we collect, use, and protect the information you provide when using our website, purchasing our products, or joining our community. Please read the entire policy carefully to understand how your personal information is treated.

1. Information We Collect

We collect several types of information depending on how you interact with us. Below is an overview of the information we collect:

Personal Identification Information

When you register on our website, make a purchase, or join our community, we may collect the following personal details:

• Name: Used for communication and shipping purposes.
• Email address: Used to send you updates, order confirmations, or promotional emails (with your consent).
• Mailing address: Needed for product delivery or invoicing.
• Phone number: Used for customer service or delivery inquiries.
• Payment details: For processing orders and payment information (we use encrypted third-party payment processors).

Health-Related Information

With your consent, we may collect health-related data to provide personalized product recommendations and services. For example:

• Details about your diabetes management (type, medication, etc.)
• Dietary supplement preferences

Technical and Usage Data

We automatically collect information about your visit to our website, including:

• IP address: Used for website security and analytics.
• Browser type and version: Helps optimize the website for different browsers.
• Operating system: Enables us to tailor the website experience based on the device you're using.
• Usage data: Includes pages visited, links clicked, and time spent on each page.

Communications Data

If you contact us via email or customer service channels, we may retain records of your communications for customer support and quality control purposes.

2. How We Use Your Information

Your personal data is primarily used to provide our products and services efficiently and to ensure a seamless experience. Here's how we use your information:

Service Provision

• To process and deliver your orders, including managing payments and refunds.
• To contact you with order updates or service-related inquiries.
• To maintain accurate records of your purchase history and preferences.

Personalization

We use your data to provide you with personalized product recommendations based on your health needs and preferences. This allows us to tailor the content and offerings displayed on our website to your interests.

Marketing and Communications

We may send you promotional materials, newsletters, or special offers. These communications are only sent if you have opted in, and you can unsubscribe at any time.

Analytics and Improvement

We use the data we collect to analyze user behavior on our website. This helps us understand how people use our services and allows us to continuously improve our website and user experience.

Community Engagement

If you choose to join the GlycoKure Community, we may use your data to manage your participation, such as sharing tips, success stories, and facilitating discussions with other members.

3. Legal Basis for Processing

We only collect and process your personal data if we have a valid legal reason to do so, including:

• Consent: If you have provided your explicit consent for us to process your information (e.g., for marketing communications).
• Contractual Necessity: When the processing is necessary to provide our products and services, such as handling orders and payments.
• Legitimate Interests: When it is in our legitimate business interests to process your information for reasons such as improving our services or for security purposes.

4. How We Protect Your Information

We take the security of your personal data seriously. We employ several technical and organizational measures to ensure the confidentiality and integrity of your data, including:

• Secure storage of personal data using encryption and password protection.
• Secure payment processing using trusted third-party providers that comply with PCI DSS (Payment Card Industry Data Security Standard).
• Regular security audits and updates to protect against data breaches.

5. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following cases:

• Service Providers: We may share your information with trusted third parties, such as payment processors or delivery services, to help us provide our products to you.
• Legal Obligations: We may disclose your information if required by law or to protect our legal rights.
• Business Transfers: If GlycoKure is involved in a merger, acquisition, or sale, your data may be transferred to the new entity.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings for future visits.
• Analyze website performance and visitor behavior to improve our content and services.
• Provide personalized content and ads based on your browsing habits.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may limit the functionality of some features on our website.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Ask us to correct any inaccurate or incomplete data.
• Erasure: Request that we delete your personal data if it is no longer needed.
• Restriction: Request that we restrict the processing of your data under certain circumstances.
• Data Portability: Request that we transfer your data to another service provider in a structured, commonly used format.
• Withdrawal of Consent: You may withdraw your consent to process your data at any time, such as by unsubscribing from marketing communications.

To exercise any of these rights, please contact us at info@glycokure.com.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any changes on this page, and the updated policy will take effect immediately.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email:info@glycokure.com
• Phone:020 8004 9353
• Website:www.glycokure.com

Last Updated: 25-09-2024